Changing Your Mind
If you decide to cancel an order, you can do so and receive a full refund as long as the item hasn't entered the shipping or production phase yet. Once the product is already on its way, cancellation is no longer possible. Our standard processing time for orders is 2-7 days.
When You Need to Send Something Back
You have a 14-day window from the day you receive your product to request a return. For us to process it, the item needs to meet a few straightforward requirements:
- The item must be unused and in the exact condition you received it.
- It needs to be in its original packaging.
- You'll need to include your receipt or another proof of purchase.
A crucial point: please don't mail the item back to the manufacturer or to our transit station. Doing so will delay the process.
If Something Arrives Damaged or Incorrect
When a return is initiated because of a change of mind on your part, you'll be responsible for covering the return shipping costs. The exact amount will depend on the courier you select. However, if the reason for the return is on us—for instance, the goods arrived damaged or you received the wrong item—you won't have to pay for the return shipping.
What to Expect After We Receive Your Return
As soon as your returned package arrives and passes inspection, we'll send you an email confirming we've got it. We'll follow up with another message letting you know whether the refund has been approved or rejected. If it's approved, the refund will be processed, and the money will be automatically credited back to your original payment method—whether that's a credit card or another option—within 3 to 15 days.
Still Waiting for Your Money?
If you haven't seen the refund appear yet, there are a few steps you can take before reaching out to us. There's often a processing delay on the financial institution's side, so please follow this sequence:
- First, take another look at your bank account.
- Next, get in touch with your credit card company. It can sometimes take a while for a refund to officially post.
- Then, contact your bank. They often have their own processing time before a refund is visible.
If you've completed all these steps and the money is still missing, please contact us at support@acomodatby.com, and we'll look into it.
Getting the Return Address
Before you ship anything back to us, you must contact our Customer Service team at support@acomodatby.com to obtain the correct return address. This is an essential step to ensure your package reaches the right place.